Customer Service & Handling Difficult Customers

Good customer service is the lifeblood of any business. Good customer service is all about bringing customers back. And about sending them away happy & happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in turn become repeat customers.

Customer loyalty is critical to any organization as the business environment becomes more and more competitive. Creating and maintaining customer loyalty also depends on effective service recovery (when things go wrong during our interaction with the customer). An effective complaint handling strategy, handling questions, and an effective customer feedback system, becomes vital in enhancing the customer experience.

The EQTD Consulting (EQTD) Customer Service Workshop focuses on bringing together the various components that make customers have a lasting positive notion of your organization.

Programme Content
Learning Outcomes

Our Most Recent Customer Service & Handling Difficult Customers Clients

Panalpina, Accent, York, ELK-DESA, Mahkota Medical Centre, POS Malaysia, Siemens, Glory Beach Resort

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