Customer loyalty is critical to any organization as the business environment becomes more and more competitive. Creating and maintaining customer loyalty also depends on effective service recovery (when things go wrong during our interaction with the customer). An effective complaint handling strategy, handling questions, and an effective customer feedback system, becomes vital in enhancing the customer experience.
The EQTD Consulting (EQTD) Customer Service Workshop focuses on bringing together the various components that make customers have a lasting positive notion of your organization.
Our Most Recent Customer Service & Handling Difficult Customers Clients
Panalpina, Accent, York, ELK-DESA, Mahkota Medical Centre, POS Malaysia, Siemens, Glory Beach Resort