Customer Service & Handling Difficult Customers

Good customer service is the lifeblood of any business. Good customer service is all about bringing customers back. And about sending them away happy & happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in turn become repeat customers.

Customer loyalty is critical to any organization as the business environment becomes more and more competitive. Creating and maintaining customer loyalty also depends on effective service recovery (when things go wrong during our interaction with the customer). An effective complaint handling strategy, handling questions, and an effective customer feedback system, becomes vital in enhancing the customer experience.

The EQTD Consulting (EQTD) Customer Service Workshop focuses on bringing together the various components that make customers have a lasting positive notion of your organization.

Programme Content
EQTD will focus on getting the participants to understand what their role is in the Company and also teach them how to handle the sensitive issue of managing customers effectively. This will be done by focusing on the following areas of learning:

  • Understanding what Customer Service Means
  • Comprehending the 5 rules of Customer Service
  • Understanding the nuances of handling customers
  • Dealing with difficult customers
Learning Outcomes
Participants will gain the following insights from the programme.

  • To appreciate the importance of customer satisfaction to the growth of their Company
  • The power of a positive customer experience on the Company.
  • To utilize tried and tested methods to enhance the customer experience.
  • To focus all action on customer satisfaction & being customer-centric.
  • To be able to handle irate customers effectively and to learn to diffuse anger.
  • To be able to handle customer complaints effectively and learn to use them to improve organizational processes for the Company.

Our Most Recent Customer Service & Handling Difficult Customers Clients

Panalpina, Accent, York, ELK-DESA, Mahkota Medical Centre, POS Malaysia, Siemens, Glory Beach Resort

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